1. Agreement to these terms
These Terms of Service ("Terms") govern your access to and use of the website, game, accounts, and related services offered under the name "cielcat" (the "Service"), operated by [Legal name or registered corporation]("we", "us", "our") from Montreal, Quebec, Canada.
By creating an account, checking acceptance boxes where presented, using the Service, or paying for any offering, you agree to these Terms. If you do not agree, do not use the Service.
2. Operator and contact
Legal name: [Legal name or registered corporation]
Mailing address: [Complete mailing address, including postal code, Montreal, QC, Canada]
Email: [contact email]
3. Description of the Service
The Service may include a browser-based game experience, user profiles, authentication, and, if and when we make them available, paid digital goods such as virtual "cats" or similar collectibles that evolve or mature over a disclosed period (for example, a fixed number of days from purchase), and optional user-to-user trading or marketplace features.
Features that involve payment, maturity timelines, or resale are offered only where we have enabled them in the product and only under the specific rules, fees, and disclosures shown at the time of purchase or listing. Nothing on the Service is an offer to sell securities, an investment contract, or financial advice.
4. Changes to the Service or these Terms
We may modify the Service or these Terms. We will post the updated Terms on this page and update the "Last updated" date. For material changes that affect your rights, we will use reasonable efforts to provide additional notice (for example, by email or an in-Service notice) where required by applicable law. Your continued use after the effective date of changes constitutes acceptance unless applicable law requires a different process.
5. Eligibility
You must be at least the age of majority in your province or territory of residence (in Quebec, 18) to enter into purchases or marketplace transactions on your own behalf, unless a parent or legal guardian agrees on your behalf where the law allows.
The Service is not directed to children under 14. We do not knowingly collect personal information from children under 14 without verifiable parental consent as required by law. If you believe we have collected information from a child under 14, contact us at the email above.
6. Accounts and authentication
You may sign in using a third-party identity provider (for example, Google). You are responsible for maintaining the confidentiality of your account and for all activity under your account. You must provide accurate information where requested and keep it current.
We may suspend or terminate accounts that violate these Terms, pose security risks, or engage in fraud or abuse.
7. Virtual goods, licences, and maturity mechanics
Paid virtual items (such as a virtual cat that matures over a stated period) are licensed for your personal, non-commercial use within the Service, unless we expressly state otherwise. You do not acquire ownership of our software, art, names, or trademarks.
Maturity or "grown" states, timelines, visual outcomes, and transferability depend on the product description and rules in effect at the time of your purchase. If a timeline is stated (for example, thirty (30) days from a recorded purchase timestamp), that timeline is measured according to our server records unless we specify otherwise.
We may need to perform maintenance, fix defects, or adjust balancing. We will not use this to arbitrarily strip paid entitlements you have already validly received under the terms that applied at purchase, except where required for legal compliance, security, or to correct fraud or errors, or as permitted by applicable consumer protection law.
8. Marketplace and peer-to-peer transactions (if offered)
If we enable a marketplace or resale feature, listings and purchases are between users subject to our rules, fees, and technical constraints. We may charge platform fees and use third-party payment or payout providers. You are responsible for any taxes associated with your transactions as determined by your circumstances.
There is no guarantee of liquidity, minimum resale price, profit, or that any listing will sell. Past or hypothetical pricing examples (for example, reference to a one percent (1%) resale figure) are illustrative only unless expressly guaranteed in writing at checkout for your specific transaction.
You must comply with applicable laws, including those relating to fraud, sanctions, anti–money laundering, and tax reporting. We may impose limits, verification, holds, or blocks where required by law or risk controls.
9. Fees and payment processing
Payments are processed by one or more third-party payment processors. Their terms and privacy policies also apply. You authorize us and our processors to charge your selected payment method for applicable amounts, fees, and taxes.
Prices may be shown in Canadian dollars (CAD) unless stated otherwise. Currency conversion or foreign card fees may be charged by your bank or card issuer.
10. Refunds, cancellations, and statutory rights (including Quebec)
If you are a consumer in Quebec, the Consumer Protection Act (Québec) and related regulations may give you rights that cannot be waived by these Terms, including rules about remote purchases, warranties of quality, and remedies for non-conformity. Nothing in these Terms limits those rights.
For digital content, certain statutory cancellation windows may not apply once you have expressly consented to immediate delivery and acknowledged that you lose cancellation rights, where the law permits. Specific refund eligibility for our offerings will be stated at checkout and in any separate refund policy we publish.
To request help with a purchase, contact us at [contact email]. We will respond in accordance with applicable law.
11. Acceptable use
You agree not to:
- Violate any applicable law or third-party rights;
- Attempt to hack, scrape, overload, or disrupt the Service;
- Use the Service to harass, discriminate, or threaten others;
- Circumvent payment, marketplace, or security controls;
- Misrepresent listings, identities, or ownership of virtual items;
- Use automated means in violation of our robots or API rules.
12. Intellectual property
We and our licensors own all rights in the Service, including software, artwork, text, logos, and branding. Except for the limited licence to use virtual goods as described above, no rights are granted to you. Feedback you provide may be used by us without obligation to you.
13. Third-party services
The Service relies on third parties (for example, hosting, database and authentication providers, analytics, and sign-in providers). Their use is subject to their respective terms and policies. See our Privacy Policy for more detail.
14. Disclaimers
To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. We disclaim all warranties and conditions, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, except where such disclaimers are void under the Consumer Protection Act (Québec) or other law.
15. Limitation of liability
To the maximum extent permitted by applicable law (including the Consumer Protection Act (Québec) where it applies to you), our aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid to us for the Service giving rise to the claim during the six (6) months before the claim, or (b) fifty Canadian dollars (CAD $50), except that nothing in these Terms limits liability for death or personal injury caused by our gross negligence, fraud, or other liability that cannot be excluded under applicable law.
We are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, except where such exclusions are prohibited by law.
16. Indemnity
To the extent permitted by law, you will defend and indemnify us and our directors, officers, employees, and contractors against any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your listings or purchases, or your breach of these Terms, except to the extent caused by our gross negligence or wilful misconduct.
17. Suspension and termination
We may suspend or terminate access to the Service or specific features for breach of these Terms, legal risk, or operational necessity. You may stop using the Service at any time. Provisions that by their nature should survive (including intellectual property, disclaimers, limitations, indemnity, governing law, and dispute provisions) will survive termination.
18. Governing law and courts
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflict-of-law rules that would refer another jurisdiction's laws.
Subject to non-waivable rights under consumer protection or other law, you and we submit to the exclusive jurisdiction of the courts located in the Judicial District of Montreal, Quebec, for any disputes arising out of or relating to these Terms or the Service.
If you reside outside Quebec, mandatory consumer protection or jurisdiction rules in your place of residence may also apply where they cannot be contractually waived.
We do not seek to deprive you of any mandatory rights to bring proceedings in another forum where the law expressly grants you that right.
19. Informal resolution
Before filing a claim, you agree to contact us at [contact email] to try to resolve the dispute informally.
20. General
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms constitute the entire agreement between you and us regarding the subject matter here and supersede prior understandings on that subject.